Frequently asked questions, Karl Malone

Frequently asked

What are your hours of operation?

We are open Monday through Saturday. Please contact us directly for specific opening and closing times.

Do you offer financing options?

Yes, we provide a variety of financing options to fit different budgets. Our finance team can help tailor a plan for you.

Can I schedule a service appointment online?

Yes, you can schedule service appointments through our website or by calling us directly.

What types of vehicles do you sell?

We offer new and pre-owned Chrysler, Dodge, Jeep, and Ram vehicles, including SUVs and trucks.

Do you offer trade-in evaluations?

Yes, we provide trade-in evaluations to help you get the best value for your current vehicle.

Is your dealership family-friendly?

Absolutely, we pride ourselves on being a family-friendly dealership with a welcoming atmosphere.

What should I bring for my first visit?

Bring your driver's license and proof of insurance if you plan to test drive a vehicle.

Do you offer OEM parts?

Yes, we offer OEM parts for Chrysler, Dodge, Jeep, and Ram vehicles.

How can I contact the sales team?

You can reach our sales team at (435) 222-7396 or visit us at our dealership.

Do you have a service center?

Yes, we have a full-service center offering maintenance and repairs for all vehicle types.

Can I get a vehicle history report for a used car?

Yes, we provide vehicle history reports for our pre-owned inventory.

Do you offer any warranties on your vehicles?

Yes, we offer warranties on new and certified pre-owned vehicles. Details can be discussed with our sales team.

What are your sales and service hours?

Our Sales Department is open Monday through Saturday from 8:30 AM to 9:00 PM. Our Service and Parts Departments are open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 7:30 AM to 5:00 PM. We are closed on Sundays.

Where are you located in Heber City?

Karl Malone Chrysler Dodge Jeep Ram is conveniently located at 255 S Main St, Heber City, UT 84032. We serve the Heber Valley, Park City, Provo, and the greater Salt Lake City area.

Do you offer financing for new and used vehicles?

Yes, we have a dedicated Finance Center that works with all types of credit. We offer competitive auto loans, car leases, and refinancing options. You can even start the process by filling out our online finance application.

Can I custom order a new Jeep or Ram truck from the factory?

Absolutely. We offer Custom Factory Orders for new Chrysler, Dodge, Jeep, and Ram vehicles. You can customize your build exactly how you want it, and we will handle the ordering process directly with the manufacturer.

Do you service vehicles other than Chrysler, Dodge, Jeep, and Ram?

While we specialize in and are factory-certified for Chrysler, Dodge, Jeep, and Ram vehicles, our expert technicians are equipped to perform routine maintenance and repairs on a wide variety of makes and models.

What brands and models does Karl Malone CDJR sell?

Karl Malone Chrysler Dodge Jeep Ram is an authorized franchise dealer for all four Stellantis brands. The new vehicle lineup includes the full Jeep range (Wrangler, Gladiator, Grand Cherokee, Grand Cherokee L, Compass, Wagoneer, Grand Wagoneer), Ram trucks (1500, 2500, 3500, including Cummins diesel configurations), Dodge (Durango, Hornet), and Chrysler (Pacifica, Pacifica Hybrid). The dealership also carries a large selection of certified pre-owned and used vehicles from all makes, including options under $20,000.

What are the sales hours at Karl Malone CDJR?

The sales showroom is open Monday through Saturday, 8:30 AM to 9:00 PM. The dealership is closed on Sundays. You can reach the sales team at (435) 654-1931. The dealership is located at 255 S Main St, Heber City, UT 84032, in the heart of downtown Heber City on US-40.

What are the service department hours?

The service center is open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays. To schedule a service appointment, call (435) 287-4680 or use the online scheduling tool at malonechryslerdodgejeep.com. Walk-ins are welcome through the Express Lane for routine maintenance.

How do I schedule a service appointment?

You can schedule a service appointment three ways: call the service department directly at (435) 287-4680, use the online scheduling tool at malonechryslerdodgejeep.com, or walk in during service hours for Express Lane service. The dealership recommends calling ahead for complex repairs or diesel service to ensure technician availability. Service advisors will confirm your appointment and keep you updated throughout the process.

Does Karl Malone CDJR perform warranty repairs?

Yes. As the only authorized CDJR franchise in Wasatch County, Karl Malone CDJR performs factory warranty repairs for all Chrysler, Dodge, Jeep, and Ram vehicles, regardless of where the vehicle was originally purchased. Bring your VIN and proof of purchase; call (435) 287-4680 to confirm coverage and schedule your warranty service appointment.

Does the service center work on diesel trucks?

Yes. The Mopar-certified service center handles Ram 2500 and 3500 Heavy Duty trucks equipped with the 6.7L Cummins Turbo Diesel engine, including oil and fuel filter changes, DEF (diesel exhaust fluid) system service, EGR maintenance, and factory-scheduled maintenance intervals. Karl Malone CDJR is the only authorized Ram diesel service point in Wasatch County.

What other services does the service center offer?

The service center offers a comprehensive range of services including oil changes, tire rotation and sales, brake service, transmission service, recall repairs, authorized state inspections, Mopar OEM parts and accessories installation, AEV (American Expedition Vehicles) customization for Jeep and Ram, and general repairs for all makes and models. The dealership also offers a Price Match Guarantee on service and has Spanish-speaking personnel on staff.

Is there parking at Karl Malone CDJR?

Yes. The dealership at 255 S Main St, Heber City has on-site parking for customers visiting the showroom, service center, and parts department. The location is in downtown Heber City with easy access from US-40 (Main Street). Additional street parking is available along South Main Street.

What amenities are available while I wait for my vehicle?

The service center offers free Wi-Fi, a comfortable waiting area, shuttle service, and rental vehicles for customers whose repairs require more time. Drop-off service is also available if you need to leave your vehicle and return later. The dealership is located in downtown Heber City, within walking distance of local restaurants and shops.

Can I buy a car online or remotely?

Yes. Karl Malone CDJR offers a full suite of online purchase tools at malonechryslerdodgejeep.com, including online finance applications, trade-in value estimators, and the ability to browse and reserve new and pre-owned inventory. The dealership can have all paperwork ready so you can be out the door in as little as 15 minutes upon arrival, or take as long as you need for a full vehicle walkthrough. Out-of-state buyers regularly complete deals remotely before traveling to pick up their vehicle.

What is the 'Pure Country Price' pricing philosophy?

Karl Malone CDJR's 'Pure Country Price' is the dealership's commitment to straightforward, no-pressure pricing with no mandatory dealer add-ons. CarEdge's verified quote analysis rates the dealership A-grade (95.7/100) for pricing transparency, confirming no mandatory add-ons in verified customer transactions. Multiple reviewers across Cars.com, CARFAX, and Capital One Auto Navigator specifically cite the absence of high-pressure tactics as a reason they chose Karl Malone over larger metro dealerships.

Can I custom-order a Jeep or Ram truck built to my exact specifications?

Yes. Karl Malone CDJR accepts custom factory orders for any Jeep or Ram model. You can specify trim level, color, engine, and options, and the dealership will place the order directly with the factory. The dealership also partners with AEV (American Expedition Vehicles) for custom Jeep and Ram builds, available through the 'Customize Your Jeep or Truck | AEV' option on the website. Contact Sales at (435) 654-1931 to begin a custom order.

Does Karl Malone CDJR offer financing?

Yes. The on-site Finance Center at Karl Malone CDJR works with multiple lenders to find competitive auto loan rates for new, certified pre-owned, and used vehicles. You can submit a finance application online at malonechryslerdodgejeep.com before your visit. The dealership also accepts trade-ins and offers a trade-in value estimator on the website. The DrivePlus Mastercard is also available for qualified buyers.

Does Karl Malone CDJR sell electric vehicles?

Yes. The dealership carries plug-in hybrid electric vehicles (PHEVs) from the Jeep and Chrysler lineups, including the Jeep Wrangler 4xe, Jeep Grand Cherokee 4xe, and Chrysler Pacifica Hybrid. Information on available EV and PHEV models, charging, and incentives is available under 'Electric Vehicles Information' on the website, or by calling Sales at (435) 654-1931.

Where is Karl Malone CDJR located, and how far is it from Park City and Salt Lake City?

Karl Malone CDJR is located at 255 S Main St, Heber City, UT 84032, in downtown Heber City on US-40. It is approximately 20 miles from Park City (roughly a 25-minute drive via US-40), and approximately 45–55 miles from downtown Salt Lake City (roughly a 50–65-minute drive via I-80 and US-40 through Parley's Canyon). It is the closest authorized CDJR dealer for residents of Park City, Summit County, Midway, Kamas, and the Wasatch Back.

Does Karl Malone CDJR offer Certified Pre-Owned (CPO) vehicles?

Yes. Karl Malone CDJR carries FCA Certified Pre-Owned vehicles, which undergo a multi-point inspection and come with an extended factory-backed warranty. CPO inventory is listed separately at malonechryslerdodgejeep.com under 'Certified Pre-Owned Vehicles.' The dealership also maintains a general pre-owned inventory that includes vehicles under $20,000 for budget-conscious buyers.

What parts and accessories does Karl Malone CDJR carry?

The Parts Department stocks genuine Mopar OEM parts and accessories for Chrysler, Dodge, Jeep, and Ram vehicles. The department also carries Mopar Performance Parts and AEV accessories for off-road builds. You can contact the Parts team at (435) 215-1840 during business hours to check availability or place a special order. The service center installs all parts sold through the dealership.

Does Karl Malone CDJR service vehicles other than Chrysler, Dodge, Jeep, and Ram?

Yes. The service center at Karl Malone CDJR services all makes and models, not just CDJR vehicles. CARFAX service history data confirms the dealership regularly services Ford, Toyota, and other brands in addition to its primary Dodge, Jeep, and Ram specialization. Call (435) 287-4680 to confirm availability for your specific vehicle.