Frequently asked questions · Karl Malone CDJR

Frequently asked

What are your hours of operation?

Karl Malone CDJR is open Monday through Saturday from 8:30 AM to 9:00 PM and closed on Sundays.

Where is Karl Malone CDJR located?

We are located at 255 S Main St, Heber City, UT 84032.

How can I schedule a service appointment?

You can schedule a service appointment through our website or by calling (801) 989-3797.

Do you offer financing options?

Yes, we offer a variety of financing options to fit different budgets and credit situations.

What brands do you sell?

We sell new and pre-owned Chrysler, Dodge, Jeep, and Ram vehicles.

Can I walk in for service without an appointment?

Walk-ins are welcome, but scheduling an appointment is recommended for faster service.

What is the average rating of Karl Malone CDJR?

Karl Malone CDJR holds a 4.7-star rating across 2,126 Google reviews.

Do you sell certified pre-owned vehicles?

Yes, we offer a selection of certified pre-owned vehicles that have undergone thorough inspections.

What is the average price of certified pre-owned vehicles?

The average price varies, so please contact us directly for the most current pricing information.

Is there parking available at your dealership?

Yes, we have ample parking available for our customers.

Do you offer trade-in options?

Yes, we offer trade-in options to help you get the best value for your current vehicle.

What should I bring for a service appointment?

Please bring your vehicle registration and any relevant service records.

Do you offer a CarFinder tool?

Yes, our CarFinder tool allows you to specify your desired vehicle and receive details once we locate matching models.

What languages are spoken at your dealership?

Our staff primarily speaks English, but we strive to accommodate all customers.

How can I contact Karl Malone CDJR?

You can reach us at (801) 989-3797 or visit our website for more contact options.

Where is Karl Malone CDJR located and how do I get there?

Karl Malone Chrysler Dodge Jeep Ram is located at 255 S Main St, Heber City, UT 84032, right on Main Street in the heart of downtown Heber City. It is approximately 45 minutes southeast of Salt Lake City via US-40, 15 miles from Park City, and 30 miles from Provo. Ample on-site parking is available at the dealership.

What are the dealership's hours?

Sales is open Monday through Saturday, 8:30 AM to 9:00 PM, and closed on Sundays. The service department can be reached at (435) 287-4680 and the parts department at (435) 215-1840, call ahead to confirm current service hours, as they may differ from sales hours. Online service scheduling is available 24/7 at malonechryslerdodgejeep.com.

What brands and models does Karl Malone CDJR sell?

The dealership is an authorized dealer for Chrysler, Dodge, Jeep, and Ram. New inventory includes the Jeep Wrangler, Grand Cherokee, Grand Cherokee L, Compass, Cherokee, Gladiator, Wagoneer, Grand Wagoneer, and Wagoneer S; Dodge Charger; Chrysler Pacifica; and Ram 1500, 2500, 3500, and 5500 Chassis Cab, plus the Ram ProMaster 2500 and ProMaster 3500 EV. A large pre-owned inventory of all makes is also maintained.

Does Karl Malone CDJR have a service center, and what services do they perform?

Yes. The dealership operates a Mopar-certified service center staffed by factory-trained technicians. Top services include oil and filter changes (using factory-specified oils and genuine Mopar filters), brake service, tire rotation, recall repairs, warranty work, and multi-point inspections. The service team also services non-CDJR vehicles including Ford, Toyota, and others, per CARFAX service history data.

How do I schedule a service appointment?

Service appointments can be scheduled online through the dealership's service portal at malonechryslerdodgejeep.com/service, or by calling the service department directly at (435) 287-4680. Online scheduling is available at any hour. Because the dealership is the only authorized CDJR service center in Wasatch County, booking a few days in advance is recommended for non-urgent work.

Does Karl Malone CDJR offer loaner vehicles during service?

Loaner vehicles have been provided to customers during service visits, as confirmed by multiple CARFAX and Yelp reviewers. Availability may vary; contact the service department at (435) 287-4680 when scheduling your appointment to confirm loaner availability for your specific repair.

What is the 'Pure Country Price' and does Karl Malone CDJR charge dealer add-ons?

Karl Malone CDJR advertises a 'Pure Country Price' philosophy, offering competitive pricing without the hidden markups common at larger metro dealers. CarEdge independently verified this through nine out-the-door quotes: the dealership charges a $0 documentation fee (versus Utah's $433 average) and has shown zero mandatory dealer add-ons, earning a Grade A (92/100) on CarEdge's Dealer Transparency Index.

Can I buy or finance a vehicle online?

Yes. The dealership's website offers online purchase tools, a finance application, and a trade-in valuation tool. Customers can complete most of the paperwork remotely and, once financing is arranged, the dealership states it can have customers out the door in as little as 15 minutes on pickup. The DrivePlus Mastercard is also available for qualified buyers.

Does Karl Malone CDJR offer Certified Pre-Owned (CPO) vehicles?

Yes. The dealership carries FCA Certified Pre-Owned Chrysler, Dodge, Jeep, and Ram vehicles, which come with a factory-backed extended warranty and a multi-point inspection. CPO inventory is listed separately on the website under 'Certified Pre-Owned Vehicles.' Pre-owned vehicles under $20,000 are also featured for budget-conscious buyers.

Can I order a vehicle with custom factory specifications?

Yes. Karl Malone CDJR offers a Custom Factory Order program, allowing customers to specify exact trim levels, colors, packages, and options directly from the factory. The dealership also offers AEV (American Expedition Vehicles) upfit customization for Jeep and Ram models, and a Pre-Order New Vehicles option is available on the website.

Does Karl Malone CDJR sell electric vehicles?

Yes. The dealership carries plug-in hybrid and electric models including the Jeep Wrangler 4xe, Jeep Grand Cherokee 4xe, Jeep Wagoneer S (fully electric), and Ram ProMaster 3500 EV cargo van. An Electric Vehicles Information page is available on the dealership website for buyers researching EV options.

How do I value my trade-in?

An online trade-in valuation tool is available at malonechryslerdodgejeep.com under Finance & Specials > Value Your Trade. You can also bring your vehicle to the dealership for an in-person appraisal. The sales team will apply the trade-in value toward your new or pre-owned purchase.

What manufacturer incentives and specials are currently available?

Current manufacturer offers, new vehicle specials, Certified Pre-Owned specials, and pre-owned specials are listed on the dealership website under Finance & Specials. Incentives change monthly; visiting the website or calling sales at 435-654-1931 will provide the most current offers.

Is there parking at the dealership?

Yes. Karl Malone CDJR occupies a full dealership campus at 255 S Main St, Heber City, with on-site parking for customers visiting the showroom, service center, and parts department. The Main Street location is easily accessible from US-40 and centrally located within Heber City.

What amenities are available while I wait for my vehicle to be serviced?

The dealership's about page highlights 'thoughtful amenities' for customers waiting during service, including a comfortable waiting area. Multiple reviewers describe a welcoming environment with personable staff. Loaner vehicles are available for longer service visits (subject to availability). Free Wi-Fi is listed among the amenities on the Yelp business profile.

Does Karl Malone CDJR service vehicles from other brands?

Yes. While the dealership specializes in Chrysler, Dodge, Jeep, and Ram vehicles, CARFAX service history data confirms the service center also works on Ford, Toyota, and other makes. The parts department at (435) 215-1840 can advise on OEM and Mopar parts availability for your specific vehicle.

How do I contact the sales, service, and parts departments?

Sales: 435-654-1931. Service: (435) 287-4680. Parts: (435) 215-1840. The dealership is also reachable via the contact form at malonechryslerdodgejeep.com, and on Facebook (@KarlMaloneChryslerDodgeJeepRam), Instagram (@maloneheber), and YouTube. Spanish-language assistance is available on the website.

Where is Karl Malone Chrysler Dodge Jeep Ram located?

The dealership sits at 255 S Main St, Heber City, UT 84032, on Main Street (US-40 business) in the heart of the Heber Valley. It is roughly 20 miles from Park City, minutes from Midway and Charleston, and about an hour from Salt Lake City via I-80 and US-40 through Parleys Canyon. Directions and a map are available on the dealership website.

What are your hours?

Sales and the showroom are open Monday through Saturday, 8:30am to 9:00pm, and closed Sunday. The service department is open Monday through Friday, 7:00am to 6:00pm, and Saturday, 7:30am to 5:00pm, closed Sunday. Because sales hours run late, many customers stop in after work or after a day on the mountain.

What phone number should I call?

Use Sales at (435) 654-1931 for new, certified pre-owned and used vehicle questions, trade appraisals and financing. Call Service at (435) 287-4680 to book maintenance, warranty work, recalls or diagnostics. Call Parts at (435) 215-1840 for Mopar parts, accessories and tire orders. Online forms for sales inquiries, service scheduling and parts orders are also on the website.

What brands and models do you sell?

Karl Malone CDJR is a factory-authorized Chrysler, Dodge, Jeep and Ram dealer. New inventory includes Jeep Wrangler, Gladiator, Compass, Cherokee, Grand Cherokee and Grand Cherokee L, Wagoneer, Wagoneer S and Grand Wagoneer; Ram 1500, 2500, 3500, 5500 Chassis Cab and ProMaster vans; Dodge Charger; and Chrysler Pacifica. A large certified pre-owned and used selection, including vehicles under $20K, is also stocked.

How does your pricing work?

The dealership advertises its 'Pure Country Price' approach, which means clear, upfront pricing and a low-pressure process rather than drawn-out haggling. Current offers are posted online under new, pre-owned, service and parts specials, alongside manufacturer rebates and incentives. The service department also advertises a price match guarantee. Ask your salesperson or advisor for a written figure before work or paperwork begins.

Do I need an appointment for service, or can I walk in?

Appointments are recommended and can be booked anytime through the Schedule Service page on the website or by calling (435) 287-4680. For routine items like oil and filter changes, the Express Lane is designed for faster turnaround. Saturday service is available from 7:30am to 5:00pm, which helps weekday commuters and visitors staying in Park City or Midway.

Do you service vehicles you did not sell, or other brands?

Yes. The service department lists all makes and models among its available services, so non-Chrysler, Dodge, Jeep and Ram vehicles are welcome for maintenance and repairs. As a franchised CDJR store, it also handles factory warranty repairs, recall campaigns and Mopar parts for Chrysler, Dodge, Jeep and Ram owners, with factory-certified technicians performing the work.

What should I expect when I bring my vehicle in?

Check in with a service advisor, describe the symptoms or requested maintenance, and confirm the estimate before work starts. Amenities include Express Lane service, drop-off service, a shuttle, rental vehicles, free WiFi in the waiting area, and Saturday hours. Genuine Mopar parts and accessories are used on CDJR vehicles, and technicians can check for open recalls while your vehicle is in.

Can I get a loaner, shuttle ride, or drop my vehicle off?

Yes. The service department lists shuttle service, rental vehicles and drop-off service among its available amenities. Ask about availability when you book at (435) 287-4680, since loaners and shuttle timing depend on the day and the length of the repair. Many local customers drop off in the early morning, as service opens at 7:00am on weekdays.

Do you sell tires and do state inspections?

Yes. The service department sells tires and can look up options through the Mopar Tire Finder for your exact vehicle, and it is listed as performing authorized state inspections. That makes it a practical one-stop for Heber Valley drivers who need winter tires or all-terrain rubber for Jeep and Ram trucks, plus alignment and inspection work in the same visit.

Where do I park when I visit?

Customer parking is on site at 255 S Main St, right at the dealership on Heber City's Main Street, with the service drive on the property so you can pull straight in for your appointment. There is no parking garage or valet to deal with, and the location is easy to reach from US-40 heading to or from Park City and Provo Canyon.

Can I order a Jeep or Ram exactly how I want it?

Yes. The dealership supports custom factory orders and pre-orders for new vehicles, so you can spec trim, powertrain and options rather than settling for what is on the lot. It also offers AEV customization for Jeeps and trucks and a Work Ready commercial program for business and fleet buyers, plus Mopar performance parts and accessories through the parts department.

How do financing and trade-ins work?

You can complete a secure credit application online through the Finance Center before you visit, and use the Value Your Trade tool to get an appraisal started on your current vehicle. The finance team works with lenders on new, certified pre-owned and used purchases and leases, and can explain manufacturer incentives, plus the DrivePlus Mastercard program for Chrysler, Dodge, Jeep and Ram owners.

Do you have Spanish-speaking staff?

Yes. The dealership lists Spanish-speaking personnel among its service amenities, and the website can be viewed in Spanish. Spanish-speaking customers in the Heber Valley regularly buy and service vehicles here, and reviews have been left in Spanish. If you would like an español-speaking salesperson or service advisor, mention it when you call (435) 654-1931 or (435) 287-4680.

Do you handle diesel Ram trucks, towing setups and off-road needs?

Yes. As a Ram franchise dealer, the store sells and services Ram 1500, 2500, 3500 and 5500 Chassis Cab trucks and stocks Mopar parts and accessories for towing and work use, including the Work Ready commercial program. Jeep owners can add AEV customization for trail use. Certified technicians handle factory-specified maintenance for these heavy-duty and 4x4 drivetrains.

Do you sell electric and plug-in hybrid models?

Yes. The dealership publishes an Electric Vehicle Information page and lists electrified inventory such as the Jeep Wrangler 4xe and Ram ProMaster 3500 EV among its new models, along with Uconnect technology resources. Sales staff can walk through charging, range and available incentives, and the service department is set up to maintain these vehicles with factory-trained technicians.