Frequently asked questions, Karl Malone

Frequently asked

What are your business hours?

We are open Monday through Saturday. Please call (435) 222-7396 for specific hours.

Do you offer financing options?

Yes, we provide a range of financing options to accommodate different budgets and credit situations.

Can I schedule a test drive online?

Yes, you can schedule a test drive through our website or by calling us directly.

What should I bring for a test drive?

Please bring your driver's license and proof of insurance.

Do you accept trade-ins?

Yes, we accept trade-ins and offer competitive valuations.

Is there a waiting area while my car is being serviced?

Yes, we have a comfortable waiting area with amenities for our customers.

What brands do you sell?

We sell Chrysler, Dodge, Jeep, and Ram vehicles.

Do you offer OEM parts?

Yes, we provide OEM parts for all the brands we sell.

Can I get my car serviced without an appointment?

While appointments are recommended, we do accept walk-ins based on availability.

What payment methods do you accept?

We accept major credit cards and offer financing options for larger repairs.

Is your dealership accessible for people with disabilities?

Yes, our dealership is fully accessible and equipped to accommodate all customers.

Do you offer vehicle warranties?

Yes, we offer various warranty options depending on the vehicle.

What brands and models does Karl Malone CDJR sell?

Karl Malone Chrysler Dodge Jeep Ram is an authorized franchise dealer for all four Stellantis brands. The new vehicle lineup includes the full Jeep range (Wrangler, Gladiator, Grand Cherokee, Grand Cherokee L, Compass, Wagoneer, Grand Wagoneer), Ram trucks (1500, 2500, 3500, including Cummins diesel configurations), Dodge (Durango, Hornet), and Chrysler (Pacifica, Pacifica Hybrid). The dealership also carries a large selection of certified pre-owned and used vehicles from all makes, including options under $20,000.

What are the sales hours at Karl Malone CDJR?

The sales showroom is open Monday through Saturday, 8:30 AM to 9:00 PM. The dealership is closed on Sundays. You can reach the sales team at (435) 654-1931. The dealership is located at 255 S Main St, Heber City, UT 84032, in the heart of downtown Heber City on US-40.

What are the service department hours?

The service center is open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays. To schedule a service appointment, call (435) 287-4680 or use the online scheduling tool at malonechryslerdodgejeep.com. Walk-ins are welcome through the Express Lane for routine maintenance.

How do I schedule a service appointment?

You can schedule a service appointment three ways: call the service department directly at (435) 287-4680, use the online scheduling tool at malonechryslerdodgejeep.com, or walk in during service hours for Express Lane service. The dealership recommends calling ahead for complex repairs or diesel service to ensure technician availability. Service advisors will confirm your appointment and keep you updated throughout the process.

Does Karl Malone CDJR perform warranty repairs?

Yes. As the only authorized CDJR franchise in Wasatch County, Karl Malone CDJR performs factory warranty repairs for all Chrysler, Dodge, Jeep, and Ram vehicles, regardless of where the vehicle was originally purchased. Bring your VIN and proof of purchase; call (435) 287-4680 to confirm coverage and schedule your warranty service appointment.

Does the service center work on diesel trucks?

Yes. The Mopar-certified service center handles Ram 2500 and 3500 Heavy Duty trucks equipped with the 6.7L Cummins Turbo Diesel engine, including oil and fuel filter changes, DEF (diesel exhaust fluid) system service, EGR maintenance, and factory-scheduled maintenance intervals. Karl Malone CDJR is the only authorized Ram diesel service point in Wasatch County.

What other services does the service center offer?

The service center offers a comprehensive range of services including oil changes, tire rotation and sales, brake service, transmission service, recall repairs, authorized state inspections, Mopar OEM parts and accessories installation, AEV (American Expedition Vehicles) customization for Jeep and Ram, and general repairs for all makes and models. The dealership also offers a Price Match Guarantee on service and has Spanish-speaking personnel on staff.

Is there parking at Karl Malone CDJR?

Yes. The dealership at 255 S Main St, Heber City has on-site parking for customers visiting the showroom, service center, and parts department. The location is in downtown Heber City with easy access from US-40 (Main Street). Additional street parking is available along South Main Street.

What amenities are available while I wait for my vehicle?

The service center offers free Wi-Fi, a comfortable waiting area, shuttle service, and rental vehicles for customers whose repairs require more time. Drop-off service is also available if you need to leave your vehicle and return later. The dealership is located in downtown Heber City, within walking distance of local restaurants and shops.

Can I buy a car online or remotely?

Yes. Karl Malone CDJR offers a full suite of online purchase tools at malonechryslerdodgejeep.com, including online finance applications, trade-in value estimators, and the ability to browse and reserve new and pre-owned inventory. The dealership can have all paperwork ready so you can be out the door in as little as 15 minutes upon arrival, or take as long as you need for a full vehicle walkthrough. Out-of-state buyers regularly complete deals remotely before traveling to pick up their vehicle.

What is the 'Pure Country Price' pricing philosophy?

Karl Malone CDJR's 'Pure Country Price' is the dealership's commitment to straightforward, no-pressure pricing with no mandatory dealer add-ons. CarEdge's verified quote analysis rates the dealership A-grade (95.7/100) for pricing transparency, confirming no mandatory add-ons in verified customer transactions. Multiple reviewers across Cars.com, CARFAX, and Capital One Auto Navigator specifically cite the absence of high-pressure tactics as a reason they chose Karl Malone over larger metro dealerships.

Can I custom-order a Jeep or Ram truck built to my exact specifications?

Yes. Karl Malone CDJR accepts custom factory orders for any Jeep or Ram model. You can specify trim level, color, engine, and options, and the dealership will place the order directly with the factory. The dealership also partners with AEV (American Expedition Vehicles) for custom Jeep and Ram builds, available through the 'Customize Your Jeep or Truck | AEV' option on the website. Contact Sales at (435) 654-1931 to begin a custom order.

Does Karl Malone CDJR offer financing?

Yes. The on-site Finance Center at Karl Malone CDJR works with multiple lenders to find competitive auto loan rates for new, certified pre-owned, and used vehicles. You can submit a finance application online at malonechryslerdodgejeep.com before your visit. The dealership also accepts trade-ins and offers a trade-in value estimator on the website. The DrivePlus Mastercard is also available for qualified buyers.

Does Karl Malone CDJR sell electric vehicles?

Yes. The dealership carries plug-in hybrid electric vehicles (PHEVs) from the Jeep and Chrysler lineups, including the Jeep Wrangler 4xe, Jeep Grand Cherokee 4xe, and Chrysler Pacifica Hybrid. Information on available EV and PHEV models, charging, and incentives is available under 'Electric Vehicles Information' on the website, or by calling Sales at (435) 654-1931.

Where is Karl Malone CDJR located, and how far is it from Park City and Salt Lake City?

Karl Malone CDJR is located at 255 S Main St, Heber City, UT 84032, in downtown Heber City on US-40. It is approximately 20 miles from Park City (roughly a 25-minute drive via US-40), and approximately 45–55 miles from downtown Salt Lake City (roughly a 50–65-minute drive via I-80 and US-40 through Parley's Canyon). It is the closest authorized CDJR dealer for residents of Park City, Summit County, Midway, Kamas, and the Wasatch Back.

Does Karl Malone CDJR offer Certified Pre-Owned (CPO) vehicles?

Yes. Karl Malone CDJR carries FCA Certified Pre-Owned vehicles, which undergo a multi-point inspection and come with an extended factory-backed warranty. CPO inventory is listed separately at malonechryslerdodgejeep.com under 'Certified Pre-Owned Vehicles.' The dealership also maintains a general pre-owned inventory that includes vehicles under $20,000 for budget-conscious buyers.

What parts and accessories does Karl Malone CDJR carry?

The Parts Department stocks genuine Mopar OEM parts and accessories for Chrysler, Dodge, Jeep, and Ram vehicles. The department also carries Mopar Performance Parts and AEV accessories for off-road builds. You can contact the Parts team at (435) 215-1840 during business hours to check availability or place a special order. The service center installs all parts sold through the dealership.

Does Karl Malone CDJR service vehicles other than Chrysler, Dodge, Jeep, and Ram?

Yes. The service center at Karl Malone CDJR services all makes and models, not just CDJR vehicles. CARFAX service history data confirms the dealership regularly services Ford, Toyota, and other brands in addition to its primary Dodge, Jeep, and Ram specialization. Call (435) 287-4680 to confirm availability for your specific vehicle.

What are Karl Malone CDJR's hours of operation?

The dealership is open Monday through Saturday from 8:30 AM to 9:00 PM and is closed on Sundays. The service department can be reached at (435) 287-4680 and the parts department at (435) 215-1840. Sales can be reached at (435) 654-1931. Hours are subject to change on holidays; check malonechryslerdodgejeep.com for the most current schedule.

Where is Karl Malone CDJR located and how do I get there?

The dealership is located at 255 S Main St, Heber City, UT 84032, on the main commercial corridor of downtown Heber City. From Park City, take US-40 east approximately 20 miles (about 25–30 minutes). From Salt Lake City, take I-80 east to US-40 south through Parley's Canyon, approximately 45–50 miles (about 50–65 minutes). Parking is available on the dealership lot.

Is Karl Malone CDJR the only Jeep, Ram, Dodge, and Chrysler dealer in the area?

Yes. Karl Malone Chrysler Dodge Jeep Ram is the only authorized CDJR franchise in Wasatch County, Utah. It has served the Heber Valley, Park City, Midway, Kamas, and the broader Wasatch Front since 2014. There is no other authorized Jeep or Ram dealer inside Park City or Summit County, Karl Malone CDJR is the closest authorized franchise for all of those communities.

What is the 'Pure Country Price' and does Karl Malone CDJR negotiate?

The 'Pure Country Price' is Karl Malone CDJR's pricing philosophy: the price displayed on a vehicle is the price you pay, without hidden markups, mandatory dealer add-ons, or high-pressure back-and-forth negotiation. This approach is reflected across dozens of customer reviews that describe the buying process as quick, transparent, and low-stress. The dealership also publishes current manufacturer incentives and specials on its website.

Can I schedule a service appointment online or do I need to call?

Both options are available. You can schedule a service appointment online through the scheduling tool at malonechryslerdodgejeep.com, or by calling the service department directly at (435) 287-4680. The dealership is open Monday through Saturday 8:30 AM to 9:00 PM. Reviewers note that appointments are easy to make and the team is responsive; for urgent or same-day needs, calling is recommended.

Does the service center perform work on vehicles not purchased at Karl Malone CDJR?

Yes. The Mopar-certified service center welcomes all Jeep, Ram, Dodge, and Chrysler owners regardless of where they purchased their vehicle. The service center also services other makes including Ford and Toyota, as documented in CarFax service history data. Multiple reviewers from Salt Lake City and other areas specifically drive to Heber City for the service department quality.

Does Karl Malone CDJR offer loaner vehicles during service?

Yes. A CarFax-verified reviewer (July 2026) confirmed receiving a loaner car while their vehicle was being serviced. For loaner availability and eligibility, contact the service department at (435) 287-4680 when scheduling your appointment, as loaner vehicles are subject to availability.

What amenities are available while waiting for service?

The service waiting area includes free Wi-Fi, complimentary snacks and drinks, and comfortable seating. Multiple reviewers on Cars.com and Yelp specifically mention these amenities. The dealership is also located on Heber City's Main Street, within walking distance of local restaurants and shops if you prefer to step out during a longer service visit.

Can I custom factory-order a Jeep or Ram with specific options?

Yes. Karl Malone CDJR offers a Custom Factory Order service, allowing customers to specify exact trim, color, and option packages directly through Stellantis. The dealership also offers AEV (American Expedition Vehicles) customization for Jeep and Ram models, and a Pre-Order New Vehicles tool on its website. A Yelp reviewer confirmed ordering a specific Jeep Wrangler 4xe Rubicon in Gecko Green when other dealers refused or couldn't accommodate the request.

Does Karl Malone CDJR offer financing and trade-in evaluations?

Yes. The Finance Center at Karl Malone CDJR offers on-site financing, an online finance application, and a trade-in value tool at malonechryslerdodgejeep.com. The dealership also participates in the DrivePlus Mastercard program. Multiple reviewers describe completing financing quickly and without pressure. For customers who prefer to arrange their own financing, the dealership works with outside lenders as well.

Does Karl Malone CDJR sell electric or plug-in hybrid vehicles?

Yes. The dealership carries several electrified models: the Jeep Wrangler 4xe (plug-in hybrid), Jeep Grand Cherokee 4xe (plug-in hybrid), Jeep Wagoneer S (fully electric), Chrysler Pacifica Hybrid (plug-in hybrid), and Ram ProMaster 3500 EV (fully electric cargo van). An Electric Vehicles Information page is available on the official website for buyers researching EV options.

Does Karl Malone CDJR perform warranty and recall work?

Yes. As an authorized Mopar service center, Karl Malone CDJR performs all factory warranty repairs and safety recalls on Chrysler, Dodge, Jeep, and Ram vehicles at no charge to the customer, regardless of where the vehicle was originally purchased. A DealerRater reviewer confirmed that Karl Malone handled a serious recall on a brand-new Jeep Gladiator for a customer located 2,500 miles away, calling it an 'excellent service experience.'

Can I buy a car from Karl Malone CDJR if I live outside Heber City or even out of state?

Yes. The dealership has an established history of serving remote buyers. A Cars.com reviewer from Snohomish, WA completed a nationwide search and purchased a truck from Karl Malone. Another reviewer from Salt Lake City had vehicles delivered to their home for test drives and signed paperwork at their kitchen table. Online tools at malonechryslerdodgejeep.com support remote inventory browsing, financing applications, and trade-in valuations.

Does Karl Malone CDJR sell genuine OEM Mopar parts?

Yes. The dealership operates a full Mopar parts department, stocking genuine OEM parts for Chrysler, Dodge, Jeep, and Ram vehicles. The parts department can be reached at (435) 215-1840. Customers can also order parts through the website. Using genuine Mopar parts ensures compatibility and maintains factory warranty coverage on applicable repairs.

Is there parking available at Karl Malone CDJR?

Yes. The dealership has an on-site lot at 255 S Main St, Heber City, with ample parking for customers visiting sales, service, or parts. The location is on Heber City's main commercial street, with additional street parking available nearby.