Customer Reviews

"Great service! Thorough and communicative."

"Service Schedulers are always nice and I saw a wonderful interaction with them and a long time customer. They are very personable."

"The staff working on 4/28 in the service station and the parts manager. They were tremendous in squeezing me in on a Saturday to fix a pinion seal on my 2014 Ram as I was passing through town. I really appreciated their customer service and getting my family and me out of a jam. Thank you again."

"Our service advisor, Mike, was superb. Thank you."

"Fantastic service, caring, great technicians, understanding, prompt, solid communications."

"First off my service rep Mike was excellent, spent time discussing the truck's needs and was very professional. Great service this time overall and I left very satisfied!"

"This dealership's service department is the best within this Tri-state area! They have never let me down and always go above and beyond!"

"Matt was precise about the service to be provided, approx how long, and very professional — very good customer service skills."

"Went to the parts dept to order some parts and the Service Dept was very helpful and the service managers did a great job — very experienced and helpful. Recommend them to anyone who has a Jeep."

"Matt in service always provides outstanding service, very detailed and informative. Always thorough, and explains everything, making sure I have the five-star service and always answers any questions I have. The rest of the staff are always helpful. Thank you for the phenomenal service, Matt."

"They always treat me well and they've even pointed out that work one shop said I needed wasn't needed."

"As full time RVers, we always try to have our work done at Karl Malone as often as we can. They are reliable and we trust their recommendations of what needs and/or should be done to keep our Ram healthy and towing our home!"

"Amazing service! We had tried another dealer for service in the valley and the car came back still not working twice (a 5 week ordeal). We brought the car to Karl Malone Heber and they found the problem and communicated the time it would take. It was finished the next day and runs great! Their customer service and communication is fantastic! We will always be bringing our vehicles for service to you!"

"Sam and Wyatt did a great job diagnosing the rattle we were hearing in our undercarriage and fixing the problem. What could have been a costly repair turned out to be something simple and their honesty was very much appreciated! I would recommend anyone who has a repair issue to go see them!"

"Service advisor Wyatt is great. Good experience all around."

"We are lucky to have such a great dealership in our area. They never disappoint!"

"Shout out to the guys at Karl Malone dealership for an incredible experience. They were the only ones who were able to get me in my dream car. Shout out to George W.R. for the huge help. Was an amazing guy. I definitely recommend this place. They are the best at what they do."

"Enrique was definitely top-notch, kind and caring about everything I needed. Found the awesome truck I needed. We will definitely be back."

"Fantastic sales staff. Respectful of time. Super responsive & good deal. They had to really search to find exactly what we wanted and got it to us quickly."

"Service at this dealership is fantastic! Located in a smaller city and rural county, so it will take a few days to get an appointment, but it's always been worth the wait for us. Gabe listened to what our needs were with maintenance on an older Dodge vehicle and followed through with what we asked for. He wasn't pushy about adding a minor repair to our list, but wanted to make sure that we knew about it."

"Called ahead to get an appointment service on my 2022 Gladiator. Arrived about 30 minutes early and was out in less than an hour. Was treated very well."

"Only dealership I've ever used for routine and any issues with our cars, to include a 28' Itasca Ford V10 Engine with an F53 Chassis! Rick, Parts Manager, took good care of me, sending my RV to a reputable muffler shop to resolve the faults. I trust Karl Malone Service IMMENSELY."

"I called the dealership early in the morning, and asked if they had time to install some running boards and splash guards on my only day off. And the service people made it happen. And while my vehicle was there they fixed two recalls that I had no idea of."

"Best Jeep dealer in UT. GREAT SERVICE DEPT. Great personnel. Had a great experience with service team. Repair work was completed on time and very professionally."

"Outstanding service. Extreme courtesy and follow thru. Appointment was a breeze. All work completed. An operator error on my part was cleared up with understanding."

"Awesome experience! The service department is the best! They know what they are talking about! I have had my truck in for service several times but this was a failure that was not covered under warranty however it was less painful knowing it was fixed right the first time."

"We recently purchased a Ram 1500 Laramie from Tony Hart at Karl Malone. He was very helpful answering our questions and coordinating negotiations with management. He is very knowledgeable about pickups. We are quite satisfied with the deal we got."

"Pulled in to check on several things including what was included in an oil change, pricing for new tires and just overall general maintenance questions on my Jeep 2020 Wrangler. I was greeted immediately, every question was answered, I got my oil change and then they went way above and beyond to provide me with printouts of the stats on all different tires and the pricing. Exceeded my expectations!"

"Amazing service! 10 out of 10! I recommend this dealer over all others for sales, parts and service. You can trust these folks 100% in my book!"

"I needed a truck in a quick hurry and couldn't have found a better place to work with. We all know that awful feeling of working with a 'car salesman'... these guys are nothing like that. It was low pressure, no BS, and still professional even though it felt like you made some new friends during the experience."

"I worked with Bill and Cody and they were top notch sales people! I couldn't be happier with my new purchase and would highly recommend them!! Thank you Bill and Cody at Karl Malone Heber."

"They make it so easy to get my truck serviced. Always accommodating, friendly staff, clean and presentable waiting room with free snacks and drinks. I didn't buy my truck from Karl Malone but I will for sure shop them when it's time."

"Jacob and team were amazing — super easy to work with. We were in and out with our new car within 30 minutes. Jacob was super responsive via text beforehand and had the exact model we were looking for at the front of the lot as soon as we pulled in."

"Wyatt was my point of contact at the service center. He was friendly and answered all of my questions. We drive from Salt Lake because the service department at Karl Malone is second to none."

"Fantastic team of professionals! Great customer service! So glad I purchased my Jeep from Karl Malone. I would recommend them to anyone looking to buy Jeep."

"All service done in an expeditious manner. Staff friendly and knowledgeable. Always good to take vehicle to Karl Malone. Also have purchased 3 new vehicles at the dealership with good experience each time."

"Outstanding dealership. I've purchased lots of cars in my life and can't recall a better experience than this. Professional hard working staff all around. Gave me a great deal and went above and beyond to get me the exact vehicle I wanted. No pressure or games. Honest and straightforward. My primary salesman Mike Horrocks was very helpful and informative, as were his associates. Will definitely be a repeat customer. Proud owner of new Grand Cherokee Trailhawk diesel."

"Had never bought a used car from dealer before. Was expecting similar hassles I've had in the past with new cars. I texted back and forth with Patrick earlier in the day, then went into the dealership in the afternoon. He had picked out a few cars based on the texts, and after driving just the second car, made the deal. Patrick was well prepared which made the entire process very easy."

"Great group to work with. Mike Horrocks took all the time needed for us to pick the right vehicle and put the best deal together. No high pressure. It was a great experience and loving the new car."

"Shawn Galuska was very helpful at the Karl Malone dealership in Heber, UT. He was very knowledgeable in regards to the car that I ended up purchasing — a Chrysler Pacifica. He was very friendly, not pushy, and very easy to talk to. Additionally, he and David Hicks (general manager) found the car I wanted and got it to me within a day!"

"Bought a 2017 Jeep Compass, great experience! Kaden was very straight forward, honest and super nice! I highly recommend buying from these guys!! It was the easiest car buying experience I have ever had."

"We have purchased four vehicles from this dealership in the last six years. Never had a bad experience. Gary Anderson is my go to guy. Always seem to get a competitive price and a good value on my trade-in."

"Professional and pleasant to work with. Sales staff Mike and Finance Bruno were informative and clarified all outstanding issues. New car was clean and in perfect condition. Car purchased matched exact requirements outlined by us."

"Outstanding dealership. Professional hard working staff all around. Gave me a great deal and went above and beyond to get me the exact vehicle I wanted. No pressure or games. Honest and straightforward. My primary salesman Mike Horrocks was very helpful and informative. Will definitely be a repeat customer. Love my brand new Grand Cherokee Trailhawk diesel."

"Bill has always been straight forward and extremely honest and considerate. I have bought multiple vehicles from this dealership. I have always considered the experience fair and considerate of my needs."

"Excellent Service Experience from 2500 miles away!! Living 2500 miles away I had to deal with a serious recall on my brand new Jeep Gladiator. I called three dealers, the first two didn't want to help. Karl Malone stepped up and handled everything professionally."