Reviews for Karl Malone CDJR · page 36

They were knowledgeable, courteous and fast. Their service was excellent.

Great service. Always a pleasure. Matt is easy to work with and very knowledgeable

Jacob was fantastic. Super positive and kind person. Really happy with him and would recommend working with him. The sales manager was also very transparent.

Prompt honest service.

Great service and no pressure

Gabe and the rest of the Service team were great to work with. They were ready for me when I arrived and had my truck fixed and back to me in about 5 hours.

My truck was a nightmare situation. In an out of the shop for the past 3+ weeks, a whole list of parts that needed to be replaced in order to get rid of a code shutting down my vehicle. I was getting extremely frustrated in every way thinking I was getting taken advantage of. Every phone call I got back was for another code or another part that needed to be replaced to the point I didn’t believe there was actually these issues going wrong with the car. Sam (service manager) worked extremely hard to get my vehicle back in running condition. He did everything he could to help me out. I walked in there today thinking these guys were just trying to make a dollar off of me. Sam explained everything and every step they went through. My opinion on this dealership has definitely changed after today. Thanks for taking the time in making me feel like I actually got the service I needed. Hopefully I won’t be back anytime soon but in the future would recommend this dealership and service shop.

Great customer service and fixed a recall issue another dealer couldn’t.

What else can I say other than W0W I came in for some information about buying a car on what steps I'd need to take and FERAS walked me through the whole process about being a first time car buyer ( I haven't bought anything yet but he definitely will have my business and my families.) As I left the dealer my fuel line ended up being disconnected and Wyatt over in service sent me in a loaner car to get the right part and was able to get me back on the road which was awesome of him I just didn't have the tools to fix it and (my wife wanted to add that FERAS is such a cutie pootootie)

Booking a service was easy, the online system is great. For the day of my appointment everything was really fast on about an hour I was out the door with my car . Highly recommended.